Privacy Policy

PostAgain - Social Media Distribution Platform

Last Updated: April 22, 2025

1. INTRODUCTION

PostAgain ("we," "our," or "us") is committed to protecting your privacy. This Privacy Notice explains how we collect, use, disclose, and safeguard your information when you use our website at PostAgain.com and related services (collectively, the "Service").

Please read this Privacy Notice carefully. By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Notice. If you do not agree with our policies and practices, please do not use our Service.

2. INFORMATION WE COLLECT

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

  • Register for an account
  • Subscribe to our Service
  • Connect your social media accounts
  • Contact our customer support
  • Participate in user surveys or promotions

This information may include:

  • First and last name
  • Email address
  • Postal address
  • Billing information
  • Social media account credentials and access tokens

2.2 Social Media Account Access

When you connect your social media accounts (Instagram, TikTok, YouTube, etc.), we collect access tokens that allow us to interact with these platforms on your behalf. These tokens are encrypted in our database.

2.3 Usage Information

We automatically collect certain information when you visit, use, or navigate our Service. This information may include:

  • Device information (IP address, browser type, operating system)
  • Usage data (pages visited, time spent, click patterns)
  • Performance data (error logs, feature usage statistics)

2.4 Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect and store information about your interactions with our Service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

3. HOW WE USE YOUR INFORMATION

We use your information for the following purposes:

3.1 Provide and Maintain our Service

  • Create and manage your account
  • Process subscriptions and payments
  • Connect to your social media accounts
  • Schedule and publish content on your behalf
  • Provide customer support

3.2 Improve and Develop our Service

  • Analyze usage patterns and trends
  • Test and develop new features
  • Fix bugs and optimize performance
  • Conduct research and surveys

3.3 Communicate with You

  • Send administrative messages (account updates, security alerts)
  • Provide information about service changes
  • Offer promotional content (if you have opted in)
  • Respond to your inquiries

3.4 Ensure Security and Compliance

  • Detect and prevent fraud and abuse
  • Debug and resolve technical issues
  • Enforce our Terms and Conditions
  • Comply with legal obligations

4. LEGAL BASIS FOR PROCESSING (GDPR)

As a company based in France, we process your information in accordance with the General Data Protection Regulation (GDPR). Our legal bases for processing your information include:

  • Performance of Contract: Processing necessary to provide you with our Service according to our Terms and Conditions.
  • Legitimate Interests: Processing necessary for our legitimate business interests, provided these interests do not override your fundamental rights and freedoms.
  • Legal Compliance: Processing necessary to comply with applicable laws and regulations.
  • Consent: Processing based on your specific consent for particular purposes.

5. DATA SHARING AND DISCLOSURE

5.1 Third-Party Service Providers

We may share your information with third-party vendors, service providers, and other business partners who perform services on our behalf, such as:

  • Payment processors
  • Cloud hosting providers
  • Analytics providers
  • Customer support services

These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

5.2 Social Media Platforms

When you connect your social media accounts, we interact with these platforms according to their respective APIs and privacy policies. We only access and use the information necessary to provide our scheduling and publishing services.

5.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court order, government request).

5.4 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

6. DATA SECURITY

We have implemented appropriate technical and organizational measures to protect your personal information from accidental loss and unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on secure servers, and sensitive data (such as social media access tokens) is encrypted in our database.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. DATA RETENTION

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Notice, and as required by applicable laws and regulations. When we no longer need to process your information, we will either delete or anonymize it.

If you delete your account, we will delete your personal information within 30 days, except for information we are required to retain for legal or legitimate business purposes.

8. YOUR DATA PROTECTION RIGHTS (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. These include the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Rectification: Request that we correct inaccurate or incomplete information.
  • Erasure: Request the deletion of your personal information in certain circumstances.
  • Restriction: Request that we restrict the processing of your information in certain circumstances.
  • Portability: Request to receive your personal information in a structured, commonly used, and machine-readable format.
  • Objection: Object to our processing of your personal information based on our legitimate interests.
  • Withdraw Consent: Withdraw your consent at any time where we rely on consent to process your information.

To exercise these rights, please contact us at contact@postagain.com. We will respond to your request within one month.

9. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.

If you are located in the European Economic Area (EEA), we ensure that any transfer of your personal information to countries outside the EEA is done in accordance with applicable data protection laws, including the use of standard contractual clauses approved by the European Commission.

10. CHILDREN'S PRIVACY

Our Service is not directed to individuals under the age of 16, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.

11. CHANGES TO THIS PRIVACY NOTICE

We may update our Privacy Notice from time to time. We will notify you of any changes by posting the new Privacy Notice on this page and updating the "Last Updated" date.

You are advised to review this Privacy Notice periodically for any changes. Changes to this Privacy Notice are effective when they are posted on this page.

12. CONTACT US

If you have any questions about this Privacy Notice or our data practices, please contact us at:

13. DATA PROTECTION OFFICER

Our Data Protection Officer can be contacted at:

14. SUPERVISORY AUTHORITY

If you are located in the European Economic Area and believe that we have not adequately addressed your data protection concerns, you have the right to lodge a complaint with your local data protection authority. In France, the supervisory authority is the Commission Nationale de l'Informatique et des Libertés (CNIL).

By using PostAgain, you acknowledge that you have read and understood this Privacy Notice.